Terms & Conditions

1Acceptance of Terms

Welcome to KAPIT, an online grocery ordering and express delivery service operated by KAPIT Technologies Private Limited (“Kapit”, “we”, “us”, or “our”), having our central fulfillment operations based in Koraput, Odisha, India.

By accessing our mobile or web application, registering an account, or placing an order for groceries, fresh produce, or household essentials, you agree to be bound by these Terms & Conditions and acknowledge our Privacy Policy.

2Eligibility & Account Security

To use Kapit and place orders, you must be at least 18 years of age and legally competent to enter into binding contracts under the Indian Contract Act, 1872.

• Account Authentication: We verify customer accounts via your mobile phone number and password or verified Google OAuth sign-in. You are responsible for maintaining the confidentiality of your account credentials.
• Accurate Information: You agree to provide true, accurate, and current delivery details (including recipient name, reachable mobile number, and specific house or locality information).
• Account Responsibility: You are responsible for all activities and orders placed under your account credentials.

3Product Catalog & Order Placement

Kapit offers farm-fresh vegetables, seasonal fruits, dairy, bakery, daily staples, packaged snacks, and personal care essentials.

• Product Availability: All products displayed are subject to real-time inventory at our local fulfillment hub. In rare situations where an ordered item goes out of stock prior to dispatch, we will notify you and promptly refund the amount.
• Weights and Visuals: Fresh fruits and vegetables are natural produce. Minor variations in shape, size, color, or natural weight variance (+/- 5%) may occur. Product images are for representative purposes.
• Order Confirmation: An order is confirmed once you complete the checkout swipe and receive an on-screen confirmation with an Order ID.

4Pricing, Taxes & Billing

All prices listed on Kapit are quoted in Indian Rupees (INR (₹)) and are inclusive of applicable Goods and Services Tax (GST) unless explicitly stated otherwise.

• Delivery Charges: Delivery is FREE on qualifying orders above ₹250. Orders below this threshold incur a nominal delivery fee of ₹15 and a handling fee of ₹5 clearly itemized before you place your order.
• Accepted Payment Methods:
  1. Cash on Delivery (COD): Pay in cash or via UPI QR code presented by the delivery partner at your doorstep.
  2. Online UPI: Pay instantly via Google Pay, PhonePe, Paytm, or BHIM UPI processed through Razorpay.
• No Stored Financial Data: Kapit does not collect, receive, or store your bank passwords, debit/credit card numbers, CVVs, or UPI PINs.

5Hyperlocal Delivery & Timelines

We operate an express hyperlocal delivery fleet in Koraput, Odisha and designated serviceable PIN codes.

• Delivery Slots: We target delivery within 15–45 Mins during standard operational hours (6:00 AM – 11:00 PM IST), subject to road traffic and weather.
• Customer Availability: Please ensure someone is available at the provided delivery address to receive the order. Our delivery partner will attempt to call you up to 3 times upon arrival.
• Force Majeure: In events of extreme weather, local road blockades, torrential rains, or government restrictions, deliveries may be delayed or rescheduled with prior notification.

6Cancellations, Returns & Refunds

For a full explanation of customer rights regarding returns and refunds, please review our dedicated policies:

Summary: Orders may be cancelled through the app free of charge while in “PLACED” status. Once our hub begins packing fresh perishables, cancellations may be restricted. Defective, expired, or damaged items are eligible for immediate replacement or refund.

7User Conduct & Prohibited Uses

You agree not to misuse the Kapit platform. Strictly prohibited activities include:

• Placing fraudulent, bogus, or repeated fake Cash on Delivery orders.
• Harassing, abusing, or threatening delivery partners or customer support staff.
• Attempting unauthorized access to our servers, user accounts, or APIs.
• Using automated bots, scrapers, or exploits to extract pricing or inventory data.

8Limitation of Liability & Statutory Rights

Nothing in these Terms limits or excludes any consumer rights guaranteed under the Consumer Protection Act, 2019 or the Consumer Protection (E-Commerce) Rules, 2020.

To the maximum extent permitted by applicable Indian law, Kapit's total aggregate liability arising out of any order or service shall be limited to the monetary value paid by the customer for that specific order.

9Governing Law & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of India. Any legal dispute, controversy, or claim arising out of or relating to your use of Kapit shall be subject to the exclusive jurisdiction of the competent courts located in Koraput / Rayagada jurisdiction, Odisha, India.

10Customer Grievance & Contact

In compliance with the Consumer Protection (E-Commerce) Rules, 2020, customer grievances can be submitted to our designated officer: