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15–25 Mins Express Delivery • Freshness Guaranteed
15–25 Mins Express Delivery • Freshness Guaranteed
Formal dispute resolution mechanism in compliance with Rule 5(9) of the Consumer Protection (E-Commerce) Rules, 2020.
In accordance with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and the Information Technology Act, 2000, KAPIT Technologies Private Limited has established a dedicated, transparent Grievance Redressal Mechanism.
Every customer complaint is assigned a unique tracking ticket number and resolved by authorized grievance officers.
If your concern has not been satisfactorily addressed through our regular front-line customer care channels, you may escalate your grievance directly to our Nodal & Grievance Redressal Officer:
Contact our helpline (+91 98765 43210) or email care@kapit.com. Most routine issues (refunds, missing items, delivery delays) are resolved within 2 hours.
If Level 1 support does not resolve your concern within 24 hours, email grievance@kapit.com quoting your initial Order ID or support ticket number.
Within 48 hours of grievance receipt, you will receive an acknowledgment email containing a unique Grievance Tracking Number.
Within 30 calendar days from the date of receipt, the officer will complete the investigation and issue a formal written resolution.
Customers may also file complaints directly with the Government of India's National Consumer Helpline:
National Consumer Helpline: 1915 or 1800-11-4000
Government Portal: consumerhelpline.gov.in
If you have any questions regarding this policy, your personal data, or our delivery practices in Koraput, our Customer Care and Statutory Grievance Redressal Officers are ready to help.